Featured entries from our Journal

Details Are Part of Our Difference

Embracing the Evidence at Anheuser-Busch – Mid 1980s

529 Best Practices

David Booth on How to Choose an Advisor

The One Minute Audio Clip You Need to Hear

Tag: customer service

Text Us Anytime!

As our compliance leader, I’m usually the one who says what we can’t do. Not this time. Effective immediately, I am pleased to announce a new way to communicate with us.

You can now text message our team anytime!

As always, our goal is to simplify your financial life, allowing you the freedom to focus on what truly matters. Communication is a vital part of our relationship, and we’re breaking down barriers, making that communication as easy as sending a text. Connect with our team effortlessly, anytime, from anywhere.

This innovation is more than a service; it’s a commitment to enhancing your experience with us. Embrace the freedom of effortless communication. Take the long view confidently, knowing your financial journey is constantly supported by a team just a text away.

Add any of these numbers to your phone and shoot us a text to test it out!

314-448-4023

615-369-0690

713-533-1200

A Message From The Service King

Here at HIG, we are passionate about service and hospitality. What does this really mean for you and your financial life? Listen to John Reagan talk about it in this short message.

Where Everybody Knows Your Name

Cheers Bar featured in “Cheers” TV show, Established in 1895, Boston, MA., New England, USA (Photo by: Joe Sohm/Visions of America/Universal Images Group via Getty Images)

Here at HIG, we are passionate about service and hospitality. What does this really mean to us? In this short post, I’ll share a couple of points on how we approach serving you. Since our founding 15 years ago, we have talked inside our walls about the magic combination of two places: Cheers and the Four Seasons. 

If you are under age 35, you might not be familiar with the fictional bar Cheers. For the rest of us, we know Cheers is the home away from home, where everyone knows your name. While we may not scream out your name when you walk through our doors like those famous Cheers regulars, we seek to create a welcoming space at HIG. Our goal is that everyone who walks through the door, from our favorite mail carrier (Saronda we’re talking to you) to our newest prospect, feels this intention. 

We also look to the Four Seasons approach, where any staff member is empowered to solve a client’s problem and even anticipate her needs. This means each one of us on the team takes personal responsibility for helping our clients. How does this change your experience? In short – we make it happen. Whatever you need. One recent example, my colleague Abby recently completed a last-minute, socially-distant emergency notarization for a client before their child left for college.

Now that you know more about our aim, we want you to hold us accountable. If you have any suggestions for us, let’s talk. You can book 15 minutes with me here.

Featured entries from our Journal

Details Are Part of Our Difference

Embracing the Evidence at Anheuser-Busch – Mid 1980s

529 Best Practices

David Booth on How to Choose an Advisor

The One Minute Audio Clip You Need to Hear

Hill Investment Group