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Tag: customer service
A Message From The Service King
Here at HIG, we are passionate about service and hospitality. What does this really mean for you and your financial life? Listen to John Reagan talk about it in this short message.
Where Everybody Knows Your Name
Here at HIG, we are passionate about service and hospitality. What does this really mean to us? In this short post, I’ll share a couple of points on how we approach serving you. Since our founding 15 years ago, we have talked inside our walls about the magic combination of two places: Cheers and the Four Seasons.
If you are under age 35, you might not be familiar with the fictional bar Cheers. For the rest of us, we know Cheers is the home away from home, where everyone knows your name. While we may not scream out your name when you walk through our doors like those famous Cheers regulars, we seek to create a welcoming space at HIG. Our goal is that everyone who walks through the door, from our favorite mail carrier (Saronda we’re talking to you) to our newest prospect, feels this intention.
We also look to the Four Seasons approach, where any staff member is empowered to solve a client’s problem and even anticipate her needs. This means each one of us on the team takes personal responsibility for helping our clients. How does this change your experience? In short – we make it happen. Whatever you need. One recent example, my colleague Abby recently completed a last-minute, socially-distant emergency notarization for a client before their child left for college.
Now that you know more about our aim, we want you to hold us accountable. If you have any suggestions for us, let’s talk. You can book 15 minutes with me here.