Earlier this month, the entire Hill Investment Group team spent an inspiring afternoon touring the world-famous Anheuser-Busch (AB) brewery in St. Louis. Why? We are always learning and have drawn myriad lessons from the way AB continues to set the bar for excellence – for product craftsmanship, knowing their client, and being a pillar of the community. Did we mention the attention to detail, timeliness, reliability, data and evidence, and hospitality? And, fun fact, both Rick Hill and Buddy Reisinger are former “Miller killers” themselves.
When Rick and I set out to form a brand new firm more than 15 years ago, we drew inspiration from AB, as well as other examples of excellence. Some of our clients may catch the subtle nod in the photo above to our founders’ vision: that Hill Investment Group should feel to clients like a combination of The Four Seasons Hotel and Cheers!… where everybody knows your name.
If you’ve never been to our world headquarters in St. Louis, we’d love to host you on a tour of our offices…yes, we’re open…and invite you to experience our hospitality!
We’re continuing our video series highlighting team members, and this month I encourage you to watch John Reagan’s under two-minute piece. John dedicates his professional life to client service. It’s that simple. He is reliable with a capital “R,” and I consider him the backbone of Hill Investment Group. John is a partner in the firm, leads client service, the Financial Planning Committee, and founded our Longview Charitable Initiative (where we give back to our communities). John is someone you want on your side. Clients have told me that they wish they could “find a John Reagan in other parts of their lives.” John works every day to help simplify and add value to the lives of the families we serve. He’s self-described as “slow and steady” in the video, and we love him for it! It’s also a perfect fit with this month’s podcast.
What is a concierge? Merriam-Webster defines it as “a person or service that provides assistance with personal business (such as making travel arrangements, scheduling appointments, or running errands).” We’ve all heard of a concierge at a hotel, or perhaps even a concierge doctor – but you’ve probably wondered, is a dedicated concierge reserved for only the ultra-wealthy?
Insert our official Client Concierge – Buddy Reisinger.
For as long as we’ve known Buddy Reisinger, we’ve observed him juggling an eclectic mix of questions from clients, friends, and family. The queries range from “any idea who the best plantar fasciitis doctor is in Saint Louis?” to “I’m heading to Santa Barbara and want to impress my in-laws – where do we get dinner?” to “Which organization will benefit most from my charitable gift?” to “Which airport should I fly into when I go to Cape Cod?”.
It seems evident to us, but we want you to know that we’ve crowned Buddy the official HIG Concierge (his new title). As a world traveler, adventure seeker, family man, and lifelong learner, Buddy always has the answer, and if he doesn’t – he sure as heck knows someone who does!
If you’ve been a client for a while now – chances are you know Buddy. If you’re new to the firm or want to learn more about him, please click here.
We encourage you to reach out to Buddy with your strangest request. He’s up for the challenge.