Even though Thanksgiving is over (except for a few leftovers) I hope to keep being thankful for life’s many ongoing twists and turns. That’s why I keep a golf ball in my overcoat throughout the year. It may look like just an ordinary object, but it’s special to me, because it reminds me of how grateful I am to be part of Hill Investment Group.

Similar to the experiences Matt Hall shared in Odds On, I too started my financial career in a sales-oriented culture. We’ll call my first gig “Big Broker,” where we were taught how to sell financial wares via cold-calls and door-to-door canvassing. The bulk of our so-called education was on how to overcome any objections, instead of on what it takes to be a worthy advisor.

In other words, just about everything I learned at Big Broker was exactly the opposite of the Hill Investment Group culture, where we strive to center everything we do around our clients’ highest financial interests.

So, what’s that golf ball got to do with it? Back in my Big Broker days, we were shown how to use it to save our knuckles during our sales outings. If you’ve ever knocked on a lot of doors in all kinds of weather, you learn quickly how much that can hurt. On the good days, I’d end up knocking a couple hundred times, delivering my canned speech dozens of times, and generating one or two good leads. On some of my worse days, I was bitten by dogs, pooped on by birds and stung by bees.

Maybe I deserved it for pestering people in their homes, whether or not they wanted an uninvited guest.

As you might imagine, whenever I stopped to think about it (which started happening with increasing frequency!), I thought, “There’s got to be a better way to help people invest their hard-earned assets.”

Thankfully, I discovered that better way when I came across HIG in 2012. Reading through the materials they shared with me, I was immediately hooked … to the point where I was late for a dinner outing because I had to finish reading about this amazing “new” perspective. It was new to me, anyway. Then I was up early the following Saturday to read some more. I call this my “Light Bulb Moment,” which we shared in this 2015 video:

John Reagan: His Light Bulb Moment from Hill Investment Group.

Unfortunately, the Michael Lewis piece I reference in this video is out of print and no longer available. But there are plenty of other great resources published since then to take its place. Let us know if you could use some assistance in generating your own light bulb moment. I’d be happy to help, and grateful to share what else I’ve learned after I got to tuck my cold-call golf ball away for good.

At Hill Investment Group, we love to ask questions – to get to know you upon initial meeting and discover more about you as we go. But what questions should investors be asking? Here are “The 19 Questions to Ask Your Financial Advisor” (or a prospective advisor) according to Jason Zweig of The Wall Street Journal. At the highest level, these 19 questions seek to establish the rhetorical question: Are you paying your advisor to serve YOUR best interests or their own?

“The obligation of those who give investment advice to serve clients, not themselves, is called fiduciary duty. That obligation is far from universal and, in some ways, is in retreat,” says Zweig (emphasis ours).

The challenge, however, is merely asking an advisor if they are a fiduciary may not suffice. Zweig’s queries will help you differentiate fake fiduciary “talk” from a real fiduciary “walk.”

Zweig also provides the answers he feels are most appropriate, while leaving #12 (“What is your investment philosophy?”) curiously blank. We agree wholeheartedly with nearly all of his suggested responses, although there are a couple we would qualify. And of course we have quite a lot to say about that curiously blank one. Here, we’ll simply add the words of Dimensional Fund Advisors’ co-founder Rex Sinquefield, as he describes evidence-based investing: “This investment approach is easy to communicate, is verifiable, and is eminently defensible.”

This and many other great insights are found in Dimensional’s recently published “35 Quotations on a Better Way to Invest.” Want a copy of it, or would you like to know where else we differ on Zweig’s other questions (and why)? Just ask!

Oh, by the way, YES, we are a fiduciary firm – in name and practice.

One of the first places to seek transparency with investing is in the kind of relationship your advisor or broker has with you. There are two distinct standards of care that divide our industry:

• Suitability, which means your broker can sell you anything that they think is a reasonable fit for your situation, and
• Fiduciary, which indicates a relationship where your interests are placed above those of the advisor.

For a brief, entertaining look at the difference, watch this video: Butchers vs. Dietitians.

A recent editorial in the St. Louis Post-Dispatch discusses the topic, and highlights the conflicts of interest present not only for the advisors, but also for the politicians debating calls to impose the fiduciary standard on traditional brokers. To quote this editorial, “It would put some financial services advisers out of business. That’s OK. In fact, it’s good. The ones it puts out of business should go away and the ones that remain should be those who want to put their clients’ needs and desires above their own.”

At Hill Investment Group we believe all financial advisors should be held to a fiduciary standard and think the proposed changes are good news for investors.